South African documents delayed? It can be incredibly stressful, especially when you have already been waiting months for an important document. This was the experience of one of our clients, Steven, who had been waiting months for his daughter’s South African documents.
Steven and his family were living in the Netherlands and had originally applied for his daughter’s birth certificate and passport through VFS. After five months with no progress, they began contacting companies in South Africa for assistance. Unfortunately, several attempts to locate the application were unsuccessful.
By the time Steven contacted CertificatesRSA, almost 10 months had passed since the original application had been submitted.
For families living overseas, dealing with South African documentation can be particularly difficult. It can be challenging to follow up on an application from abroad, determine where it is in the process, or find out why there has been no progress.
Steven explained that after being let down by other companies, he was understandably hesitant to place his trust in another service provider.
When he contacted CertificatesRSA, our team immediately began working to establish what had happened to the application.
Within the same week, CertificatesRSA was able to locate the application.
Understandably, Steven and his wife were still cautious. After waiting so long and having previous companies unable to find the application, they were concerned that the situation might once again end in disappointment.
We understood their concerns and worked with them to find a fair arrangement that gave them confidence moving forward.
The result was exactly what they had been hoping for.
Within days, Steven received a scan of the birth certificate. CertificatesRSA then continued assisting with the collection and postage of the documents.
Within one month of first contacting us, Steven had received the documents safely at his home in the Netherlands.
Steven shared his experience in a five-star Google review:
“After being failed by so many companies already, CertificatesRSA were effective, timeous, professional and understanding of our situation.”
He also explained that his only wish was that they had contacted CertificatesRSA sooner.
For our team, this is exactly why we do what we do. We understand that clients living outside South Africa may need assistance with obtaining important South African documents and following up on applications from abroad.
Our services include assistance with South African birth certificates, marriage certificates, police clearance certificates and other South African document requirements.
If you need assistance with a South African birth certificate, you can find more information about our service here:
South African Birth Certificate Service
If your South African documents have been delayed or you are struggling to determine what has happened to an application, we can discuss your situation and advise you on the appropriate service.
We assist clients in South Africa and abroad, helping them navigate document requirements when managing the process themselves is difficult.
If you are unsure what assistance you need, Contact CertificatesRSA and tell us about your requirements.
We are grateful to clients like Steven who take the time to share their experiences. His review is a reminder of how important communication, professionalism and reliable assistance can be when documents have been delayed for months. When South African documents are delayed, having someone follow up on the application can make a significant difference. Our team works with clients in South Africa and overseas to help move the process forward.
Want to read more client experiences?
CertificatesRSA — assisting clients in South Africa and around the world with their South African document requirements.
Please note that from time to time the CRC and HA experiences backlogs and turnaround times listed on our website cannot be guaranteed. Loadshedding is putting a lot of pressure on the system and affecting applications and turnaround times. Kindly take this into consideration when making travelling plans or have deadlines.
