Terms & Conditions

These Terms & Conditions govern all services provided by CertificatesRSA (“we”, “us”, “our”). By placing an order and making payment, you agree to the terms set out below.

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1. Nature of Our Services

We provide document procurement, application facilitation, submissions, follow-ups, and administrative services relating to South African and foreign government institutions, including but not limited to:

• Department of Home Affairs (DHA)
• DIRCO
• Embassies and consulates
• Foreign civil registries

We are not a government department and have no control over their processing times, decisions, systems, or record availability.

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2. Government-Dependent Processing & Delays

By submitting an application, you acknowledge that:

• All timelines are estimates only and not guaranteed
• Delays may occur due to:
  • Backlogs
  • Missing or untraceable registers
  • System outages
  • Additional document requests
  • Internal government processes

Such delays are outside of our control and do not constitute non-delivery, failure to render services, or breach of contract.

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3. Missing, Incomplete, or Untraceable Records

In some cases, government authorities may be unable to locate a birth, marriage, or death register.

Where this occurs:

• Additional documentation may be requested
• You will be informed and given the option to proceed or withdraw
• If you choose to proceed, the service is considered active and rendered

The inability of a government authority to locate or issue a record does not entitle the client to a full refund.

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4. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Respond timeously to requests for documents or clarification
• Understand that delayed responses may extend processing times

Delays caused or contributed to by client non-responsiveness are not considered non-delivery.

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5. Fees & Payments

• All fees are quoted in South African Rand (ZAR) unless stated otherwise
• Payment confirms acceptance of these Terms & Conditions
• Fees cover administrative work, submissions, follow-ups, and liaison with authorities

Government fees and third-party charges are non-refundable once incurred.

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6. Refund Policy

• Once a service has commenced, no full refunds will be issued
• Any approved refund is subject to a 50% non-refundable administrative and processing fee
• Refunds are assessed on a case-by-case basis at our discretion

Delays caused by government departments do not qualify for a full refund.

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7. Chargebacks & Payment Disputes

By making payment, you agree that:

• Initiating a chargeback for a service already rendered or in progress is not permitted
• Chargebacks based on “non-delivery” are invalid for government-dependent services
• We reserve the right to submit all correspondence, timelines, submissions, and policies to dispute any chargeback
• Any costs incurred in defending a chargeback may be recovered where legally permissible

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8. Communication

All official communication is conducted via email and/or WhatsApp.
It is the client’s responsibility to ensure contact details are correct and monitored.

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9. Limitation of Liability

We are not liable for:

• Delays or decisions made by government authorities
• Lost, incomplete, or unavailable government records
• Consequential or indirect losses arising from delays beyond our control

Our liability is limited to the value of the service fee paid.

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10. Acceptance of Terms

By making payment, you confirm that you:

• Have read and understood these Terms & Conditions
• Accept the nature of government-dependent services
• Agree to the refund and chargeback policy